Please see our FAQs below for everything you need to know about visiting Clip 'n Climb Liverpool

Do I have to pay to assist my child if I don't climb?

No. You don’t have to pay to enjoy and assist your kid(s) inside the climbing area.

What are your opening times?

Monday : 10:00am – 8:00pm
Tuesday : 10:00am – 8:00pm
Wednesday : 10:00am – 8:00pm
Thursday : 10:00am – 8:00pm
Friday : 10:00am – 8:00pm
Saturday : 10:00am – 8:00pm
Sunday : 10:00am – 8:00pm



*Christmas Day (December 25th)

*Boxing Day (December 26th)

*New Years Day (January 1st)


I have no previous climbing experience, is Clip 'n Climb for me?

Clip ‘n Climb is designed to be fun for all people 4 and up.  The difficulty of our challenges vary so there’s something for everyone to have a go at, from beginners to experts. Our staff will also be there to assist with those less confident. And we can make it harder if needed of course!

How long do Clip 'n Climb sessions last?

75 Minutes – Sessions comprise of a 15 minute safety briefing and harness fitting beginning sharp on the hour, followed by 1 hour in the space, finishing at quarter past the next hour.

When do I need to arrive?

For a regular climbing session, please arrive at least 5 minutes before your session so we can ensure you are signed in and ready for briefing.

For a birthday party, please arrive 10 minutes before your session.

It is best to let your party guests know to arrive with plenty of time before the training start time.

In our experience, it’s valuable saying 15 minutes to allow for “late comers”. Although we will do our best to accommodate late guests by doing extra harnessing & training sessions (within reason), it is not possible for us to extend their climbing time, so it is always in their best interest to show up on time and make the most of their 1-hour climb time.

Is there parking on site?

Yes, you are welcome to park wherever you want, free of charge.

What should I wear?

Please wear comfortable clothing and trainers.

Open toed shoes, flip flops, boots, crocs, rock shoes or heels are not permitted in the climbing arena.

Long hair must be tied back and all loose jewelry, hats or hooded tops must be removed prior to climbing for safety reasons.

Throw some indoor shoes in your car for winter months just in case.

Do I need to bring any equipment with me?

No, equipment is provided by us and there are no additional hire fees for this.

We recommend you to bring your water bottle, and comfortable clothes and shoes.

Do you have wheelchair access?

Yes, our ground floor is wheelchair friendly.

Do you have lockers?

Yes, we have small lockers and cubbies available that are free to use. They are big enough for coats or a small bag.

Do you sell gift vouchers?

Indeed we do. They are available to purchase over the phone, on the website or in person.  Gift cards are all digital but can be printed out for that special gift.

Can I leave my child unattended?

Children under 12yrs need a responsible adult on site, but from 12 and over they can be left here unattended providing all waivers  have been signed by a parent or guardian.


Refunds and Returns

Items Purchased
If you are not entirely satisfied with your purchase, we’re here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. If an item is faulty after use, then please contact the manufacturer.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


If you are unable to return the item to one of our climbing centres, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.​


  • All cancellations made before your booking’s cancellation time (as detailed in your confirmation email), are entitled to a full refund.
  • We strive to provide an awesome climbing experience and all complaints are taken very seriously. In the unlikely event of poor performance from your climbing instructor or our services, any partial refunds for pre-paid bookings as a result of a complaint will be refunded via the same method as payment.
  • If you are unhappy with your climbing session, please contact the Centre Manager within 30 days of your visit.

Contact Us
If you have any questions on how to return your item to us or request a refund, please contact us.