No. You don’t have to pay to enjoy and assist your kid(s) inside the climbing area.
CLOSED ON:
*Christmas Day (December 25th)
*Boxing Day (December 26th)
*New Years Day (January 1st)
Clip ‘n Climb is designed to be fun for all people 4 and up. The difficulty of our challenges vary so there’s something for everyone to have a go at, from beginners to experts. Our staff will also be there to assist with those less confident. And we can make it harder if needed of course!
75 Minutes – Sessions comprise of a 15 minute safety briefing and harness fitting beginning sharp on the hour, followed by 1 hour in the space, finishing at quarter past the next hour.
For a regular climbing session, please arrive at least 5 minutes before your session so we can ensure you are signed in and ready for briefing.
For a birthday party, please arrive 10 minutes before your session.
It is best to let your party guests know to arrive with plenty of time before the training start time.
In our experience, it’s valuable saying 15 minutes to allow for “late comers”. Although we will do our best to accommodate late guests by doing extra harnessing & training sessions (within reason), it is not possible for us to extend their climbing time, so it is always in their best interest to show up on time and make the most of their 1-hour climb time.
Yes, you are welcome to park wherever you want, free of charge.
Please wear comfortable clothing and trainers.
Open toed shoes, flip flops, boots, crocs, rock shoes or heels are not permitted in the climbing arena.
Long hair must be tied back and all loose jewelry, hats or hooded tops must be removed prior to climbing for safety reasons.
Throw some indoor shoes in your car for winter months just in case.
No, equipment is provided by us and there are no additional hire fees for this.
We recommend you to bring your water bottle, and comfortable clothes and shoes.
Yes, our ground floor is wheelchair friendly.
Yes, we have small lockers and cubbies available that are free to use. They are big enough for coats or a small bag.
Indeed we do. They are available to purchase over the phone, on the website or in person. Gift cards are all digital but can be printed out for that special gift.
Children under 12yrs need a responsible adult on site, but from 12 and over they can be left here unattended providing all waivers have been signed by a parent or guardian.
Items Purchased
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. If an item is faulty after use, then please contact the manufacturer.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
If you are unable to return the item to one of our climbing centres, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Bookings
Contact Us
If you have any questions on how to return your item to us or request a refund, please contact us.